Gastro One: Excellence in Digestive Health

Frequently Asked Questions

Q. I think that I am having a medical emergency. What should I do?
A. Call 911. Do not call the office. Seek care at a local hospital or emergency room.

Q. I am doing a colonoscopy prep, but I have vomited the prep. What should I do?
A. Call your Gastro One physician office for additional instructions.

Q. I have a question about my bill. Who can I call?
A. Please call Patient Accounts at 901-684-5510 for help.

Q. I have a question about my insurance coverage. Can you help?
A. Yes. Call Patient Accounts at 901-684-5511 for help.

Q. How can I find out if you accept my insurance?
A. We participate in most plans, but you can call 901-684-5511 to make sure.

Q. I have not gotten a report of a biopsy, or a CT scan, or blood tests. How do I get these reports?
A. You can request these reports by leaving a message on the Patient Portal, or calling your Gastro One physician.

Q. Can I bring a spouse, child or significant other to my office visit?
A. Yes. Absolutely.