Frequently Asked Questions

Q. I think I am having a medical emergency. What should I do?  
A. Call 911. Do not call the office. Seek care at a local hospital or emergency room.

Q. I am doing a colonoscopy prep, but I have vomited the prep. What should I do?
A. Call your Gastro One physician office for additional instructions.

Q. I have a question about my bill. Who can I call?  
A. Please call  Patient Accounts  at 901-684-5510 for help.

Q. I have a question about my insurance coverage. Can you help?  
A. Yes. Call Patient Accounts at 901-684-5511 for help.

Q. How can I find out if you accept my insurance?  
A. We participate in most plans, but you can call 901-684-5511 to make sure.

Q. I have not received a report of a biopsy, or a CT scan, or blood tests. How do I get these reports?  
A. You can request these reports by leaving  a message on the Patient Portal, or calling your Gastro One physician.

Q. Can I bring a spouse, child or significant other to my office visit?  
A. Yes. Absolutely.

Q. Are the G.I. Diagonostic and Therapeutic Centers accredited? 
A. Yes, all three of our Endoscopy Centers are accredited by AAAHC (The Accreditation Association for Amulatory Healthcare, Inc.).  In addition, they are also recognized by the ASGE (American Society for Gastrointestinal Endoscopy) for Promoting Quality in Endoscopy.

Gastro One Administrative Office
2020 Exeter Road, Germantown, TN 38138
P: 901.682.1233 • F: 901.682.0044

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